Casa Sicura Gas Easy 24

Gritti Energia will notify the Customer in writing that it has accepted the supply request. In the event of a supplier switch, supply will subsequently be activated in compliance with the withdrawal notice periods for the previous supplier required by the regulations in force and will generally, unless otherwise notified, take place within 90 days of conclusion of the contract. Activation remains subject to checks on the creditworthiness and payment status of the customer/supply point, the accuracy and completeness of the data, the successful outcome of any preventive measures required by law, and activation of the transmission, distribution and dispatching services. In the case of a new activation or takeover, the local distributor’s activation process must be completed, and the charges applied by the local distributor under the regulations in force will be payable. In the case of a change of account holder, the request will be completed within four working days of receipt of the complete documentation, and the charges applied by the local distributor under the regulations in force will be payable.

The Customer may withdraw from the Contract at any time and without charge through the newly chosen Supplier, or directly if they wish to request deactivation of the supply, within the notice period and in accordance with the procedures established by the regulations in force and set out in the General Supply Conditions (Art. 14 – Conclusion, term, withdrawal from and assignment of the Contract).

A personal area and dedicated apps let customers view bills, check payment status, monitor consumption, and submit a meter reading each month.

Fixed-price offer for 12 months. Charges applied by the distributor for network use and metering service, as well as the "current" components, are subject to any indexation/changes defined by the Regulatory Authority for Energy, Networks and Environment, where applicable.

The conditions of this offer will apply for 24 months. With 3 months’ notice before the natural expiry of this validity period, Gritti Energia will notify the customer in writing of the economic parameters that will apply after that period ends. If no such notice is given, these economic conditions will continue to apply until notice is given that new economic parameters will apply, with 3 months’ notice.

As required by ARERA, Gritti Energia must comply with certain commercial service quality standards. If these standards are not met, the Customer may be entitled to automatic compensation. Further information about the handling of complaints and disputes, quality standards and automatic compensation under the regulations can be found in the General Supply Conditions (Article 15 – Written Communications and Complaints; Article 16 – Out-of-court Dispute Resolution; Article 15 bis – Commercial Quality Levels for Electricity and Natural Gas Sales Services; Article 12 ter – Automatic Compensation), in the attachments to this summary sheet and at www.grittienergia.it. To protect consumers, Gritti Energia has also joined the restoration procedure for disputed contracts or activations provided for in Annex A to ARERA Resolution No. 228/17 (TIRV). Suppliers must also comply with the Consumer Code, ARERA’s Commercial Code of Conduct, and the regulations in force on social bonuses and dispute resolution through out-of-court conciliation. If you are a vulnerable customer, as defined by current legislation, you may choose the supply terms and conditions set by the Regulatory Authority for Energy, Networks and the Environment instead of the offer described in this sheet. For further general information about your rights, including sellers’ universal public service obligations, and about the Commercial Code of Conduct, which sets specific rules for sellers, visit the Regulatory Authority for Energy, Networks and the Environment website at www.arera.it/consumatori or call the toll-free number 800.166.654.

The Consumer Customer may exercise the right to reconsider and withdraw from the Contract without charge and without giving a reason by notifying Gritti Energia within 14 days from the date the Contract is concluded, using the appropriate form or by registered letter with return receipt or certified email (P.E.C.). The 14-day reconsideration period is extended to 30 days for Contracts concluded during unsolicited visits to a domestic end customer’s home or during excursions organized with the purpose or effect of promoting or selling electricity and/or natural gas supply Contracts to domestic end customers.

The readings communicated by the local distributor will be used as the primary basis for determining consumption; the Customer may always submit a self-reading in accordance with the procedures and deadlines stated on the bill. If, for the same date, both a reading taken by the local Distributor and a valid self-reading from the end customer are available, Gritti Energia will use the latter for billing purposes. If there is no self-reading or actual reading, estimated consumption will be charged. It will be calculated by applying the percentage value of the withdrawal profile for the period being estimated, as established annually by ARERA with reference to the standard withdrawal profile stated under “use” in the Supply Request, and adjusted, where applicable, by applying the WKR climate coefficient, to the annual volume. The annual volume is determined on the basis of at least 6 months of actual historical consumption, or is equal to the volume initially stated by the Customer when the contract was concluded or communicated to the Company under the TISG. The Customer will be notified in writing of any unsuccessful attempts to take a reading. For further details, see the General Terms and Conditions of Supply (Art. 6 – Consumption readings).

If the Customer has not paid the bill by its due date, they will receive a formal notice of default by registered mail with return receipt or certified email (PEC), with the related postal costs charged to them. The notice will specify the final payment deadline. The period from the final customer’s receipt of that registered letter to the deadline for submitting a request to suspend supply will be at least 40 calendar days. If at least 3 (three) working days have elapsed after the final payment deadline without payment, and the deadline for submitting the suspension request has been observed, the local distributor will be asked to suspend supply due to non-payment, without further notice. The subsequent disconnection and reconnection costs (from a minimum of €9.98 to a maximum of €319.64, according to the local distributor’s current tariff for each active withdrawal point) will be charged to the Customer. If supply is suspended without a formal notice of default having been sent, automatic compensation of €30 will be paid. If Gritti Energia fails to observe the final payment deadline and/or the minimum period between that deadline and the date the request to the distribution company to suspend supply is made, automatic compensation of €20 will be paid. In the cases listed above, disconnection/reconnection costs will not be charged. Any previous unpaid bills are also listed on each bill. For payments made after the due date shown on the bill, default interest will be charged for the days of delay, calculated at the reference rate set by the ECB plus 3.5%. A customer with a good payment record—that is, a customer who has always paid bills by their due date during the previous two years—will be charged only statutory interest for the first ten days of delay.

Please consult the dedicated section on our website, www.grittienergia.it

Reserved for HOUSEHOLD customers holding a PDR for heating use and/or with annual consumption greater than or equal to 500 Smc — only for a supplier switch (SW-IN).

Invoices will be issued at the frequency provided for by the TIF (Integrated Invoicing Text), as further detailed in the General Supply Conditions (art. 10 – Invoicing). By way of exception to that article, for customers with annual consumption between 500 and 5.000 Smc, monthly invoices will be issued for consumption relating to the October – March period, and two-monthly invoices for consumption relating to the April-September period. Gritti Energia reserves the right to issue the first invoice monthly.